A brief overview of the UX diagnostics panel within Trymata's usability testing platform.
Trymata ’s quantitative UX diagnostics are a complement to the qualitative feedback found in the test videos and written responses. Measure your product’s usability with psychometric analysis and map usability fluctuations along the user’s journey with the Single Ease Question.
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System Usability Scale (SUS): This simple, technology-agnostic metric has been around since 1986, and has become an industry standard for quantifying usability in the user experience field. SUS is a 10-item questionnaire that uses a 5-point scale ranging from “strongly agree” to “strongly disagree” to generate a global satisfaction score as well as usability and learnability sub-scores.
In addition to your flat score, you get a percentile ranking based on a database of scores from 500 other systems so you can clearly see where yours falls on a much broader scale. After all, your product doesn’t operate in a vacuum; its usability, as perceived by the user, will always be relative to competitors and industry standards.
Single Ease Question (SEQ): The SEQ is a simple but effective metric designed to measure the usability of specific tasks in a task-based usability test. Upon completing each task, the user responds to a single precisely-worded question: “Overall, how difficult or easy did you find this task?” Like SUS, the response mechanism for SEQ is a numeric scale, but the endpoints are “Very easy” and “Very difficult,” and there are 7 points on the scale.