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User testing post test survey question templates

A guide to post-test survey question templates you can use as a part of your usability testing.

The post-test survey is the qualitative backbone of UX research and user testing. While the quantitative data serves as a objective guide to finding the biggest opportunities in your website's usability, the post-test survey fills in the gaps between the what, who, and why of your users and their interactions.

In order to get the most out of a usability test, the post-test survey will need to be written last, with the task scriptteam goals, demographics, and design context all in mind. That said, sometimes UX designers and researchers can struggle to fill-in the blank space of a post-test survey, much like an artist or writer with a blank canvas or a blank page.

To help you find inspiration, Trymata has compiled a bank of general questions and prompts common in user testing, categorized by the question type. Use these templates verbatim, or tweak them to fit your usability test's mold!

Question bank

Free response type

  • What was the worst thing about your experience?
  • What other aspects of the experience could be improved?
  • What did you like about the website/app?
  • What other comments do you have for the owner of the website/app?
  • Did the website reflect a clear message? If yes, please summarize that message in a single sentence.
  • What is the single most important aspect of a [insert industry] website to you?
  • What are 5 words you would use to describe the [insert name] brand?
  • What are 3 other brands you’re familiar with that you feel are similar to [insert name]?
  • How does this website compare to other, similar websites that you’ve used before? In what ways is it better or worse?
  • Please explain your response to the previous question.

Single-select multiple choice type



    • Which website did you prefer using for [insert goal], Competitor A or Competitor B?

□   Competitor A

□   Competitor B

    • Which of the following best describes your likelihood of purchasing from this company in the future?

□   I definitely will make a purchase

□   I probably will make a purchase

□   I might make a purchase

□   I probably won’t make a purchase

□   I definitely won’t make a purchase

    • Did the website make you more inclined to support this cause, less inclined to support this cause, or not affect your level of support for the cause at all?

□   More inclined to support

□   Less inclined to support

□   No change in my level of support

    • How confident do you feel that you would be able to [insert goal] using this website?

□   Very confident

□   Somewhat confident

□   Not very confident

□   Not confident at all

    • How often do you buy clothing online from brands that you haven't purchased from before?

□   Several times a month

□   About once a month

□   A few times a year

□   Extremely rarely or never

Multi-select multiple choice type



    • In which of the following areas do you feel that Version A (the first prototype you tested) was better than Version B (the second one), if any?

□   Overall mood/feel of the site.

□   Attractive pictures, images, and illustrations.

□   Ease of navigating around the site.

□   Clarity of information provided by the site.

□   None of the above

    • If you answered that you are unlikely to purchase from this website in the future, which of the following best describes the reason? (Check all that apply)

□   The products aren't really my style.

□   The cost is more than I'm willing to pay for these products.

□   I don't buy products like this online.

□   I don't trust this site enough to make a purchase.

□   Not applicable / Other

    • Which of the following statements, if any, do you agree with? Check all that apply.

□   This app is relevant to my interests.

□   This app meets a need that I currently have in my life.

□   There are no other apps or products currently available that I could use in place of this app.

□   I would seriously consider purchasing this app.

□   None of the above

Slider rating type



    • On a scale from 1 to 10, how would you rate your overall experience using the website/app?

▹   (1) Hated it ↔↔↔↔↔↔↔↔↔↔ (10) Loved it

    • How easy or difficult was it to navigate around the site using the top menu bar?

▹   (1) Very difficult ↔↔↔↔↔↔↔ (7) Very easy

    • How easy or difficult was it to navigate around the site using the search function?

▹   (1) Very difficult ↔↔↔↔↔↔↔ (7) Very easy

    • How likely are you to purchase products from Travis Mathew in the future, on a scale of 1 to 5?

▹   (1) Not likely at all ↔↔↔↔↔ (5) Very likely

    • How likely are you to continue using this website/app for [insert goal]?

▹   (1) Definitely will not ↔↔↔↔↔↔ (6) Definitely will